CalibRide Privacy Policy

Last updated: October 10, 2026 · CalibRide is operated by CC Tourism LLC, Dubai, UAE

We've been moving people around Dubai since 2012. First in car rental and tourism, and now as CalibRide, a family-run chauffeur service covering all seven emirates. Over those years we've learned that a good ride depends on details: the right terminal, the right flight number, the right phone number for the driver to call when you land at 3am. Those details are personal information, and you're trusting us with them.

This page explains, in plain language, what we collect, why we need it, who sees it, and what you can ask us to do with it. If something here isn't clear, message us. A real person will answer.

CalibRide is run by CC Tourism LLC, which is the company responsible for your personal information. By using calibraride.com or booking with us, you accept the practices described here.

1. What We Collect

What you tell us

Most of what we hold comes straight from you, when you book, ask for a quote, open an account or get in touch by form, phone, email or WhatsApp. Depending on the trip, that can include:

• Your name, email address and phone or WhatsApp number
• Pickup and drop-off addresses, plus any stops along the way
• Pickup date and time, and return details if you've booked both ways
• Your flight number, for airport pickups
• How many passengers and how much luggage
• The vehicle you'd like: sedan, SUV, MPV or one of our luxury models
• Anything else we should know, like a child seat, a name board at arrivals, or help with a wheelchair
• Company and billing details for corporate accounts
• Your login details, if you create an account

We don't ask for things we won't use. If a field is on our booking form, it's there because a chauffeur or our dispatch team actually needs it.

Why we ask for your flight number: flights into DXB and DWC land early or late all the time. With the flight number, we track the arrival and adjust the pickup, so your chauffeur is waiting when you come out and you aren't paying for time you didn't use.

Location and route details

Our booking form uses your pickup point and destination to work out the route, distance, travel time and price. If you let the site use your device's location, it can fill in your pickup point for you. You don't have to. Typing the address yourself works just as well.

Payments

Card payments go through secure, licensed payment providers, and they handle your card and billing details under their own privacy policies. We never see or store your full card number on our website.

What the website collects on its own

Like almost every site, calibraride.com records some basic technical data when you visit: your IP address, browser, device type and operating system, the pages you looked at, how long you stayed, and how you found us (a search, an ad or another site). We use it to spot problems, keep the site fast and make booking smoother. It doesn't tell us who you are unless you also give us your details.

2. How We Use Your Information

Everything we do with your data ties back to running your trip or running the business properly. In practice, that means we use it to:

• Confirm your booking, and handle any changes or cancellations
• Assign the right chauffeur and vehicle
• Plan the pickup and track your flight
• Price the journey based on route, distance and time
• Keep you updated and answer your questions
• Take payment and send your invoice
• Sort things out if something goes wrong
• Keep the business and tax records the law requires
• Catch fraud and protect the website
• Work out what's working on our site and in our service, and fix what isn't

We do not sell your personal information. We never have, and that won't change.

3. Our Legal Basis

Where data protection law asks us to explain our legal basis for using your information (including the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, for visitors from Europe, the GDPR), it is one of these:

• To deliver your booking: we can't send a car without knowing where to send it.
• To meet our legal duties: for example, keeping invoices for tax purposes.
• For our legitimate interests: running, securing and improving the business, as long as this doesn't override your rights.
• With your consent: for marketing messages, non-essential cookies and location access. You can change your mind at any time.

4. How We Contact You

Once you've booked, we may call, text, email or WhatsApp you. Usually it's for practical reasons:

• To confirm the booking or double-check a pickup point (Dubai has a lot of towers with very similar names)
• To send your chauffeur's name, number and car details
• To tell you about a delay or a change to your flight
• To answer something you asked us

Those messages are part of the service. Offers and promotions are separate. We'll only send those where we're allowed to, and every one includes an easy way to stop them.

5. Cookies and Analytics

Cookies are small files your browser stores when you visit a website. We use three kinds:

• Essential cookies keep booking, login, payments and security working.
• Analytics cookies, such as Google Analytics, show us how people use the site.
• Marketing cookies, where we use them, tell us whether our ads are worth paying for.

You can block or clear cookies in your browser settings, and we offer cookie controls on the site where the law requires it. If you block essential cookies, though, parts of the booking form may stop working. To opt out of Google Analytics across all websites, install the Google Analytics opt-out add-on.

6. Who We Share It With

A chauffeur service can't work without passing some information along. We keep it to what each party actually needs:

• Your chauffeur gets your name, phone number, pickup point, destination and any special requests. Nothing more.
• Our team, meaning dispatch, customer service and accounts staff who handle your booking
• Payment providers, to process your payment
• Technology partners who host our website, run our booking system, and send our emails and messages
• Mapping and navigation services, to plan the route
• Our accountants and lawyers, when they need it for their work
• Authorities, only when the law requires us to share

7. Other Companies' Services

Our site connects to services run by other companies, such as payment gateways, Google Maps, WhatsApp and social media. When you use those services directly, their privacy policies apply, not ours. We can't control what they do, so it's worth reading their policies.

8. How Long We Keep It

We keep your information only as long as we need it. Booking, payment and invoice records stay longer, because UAE tax and accounting rules require it and because they matter if there's ever a dispute. Anything we no longer need is deleted, anonymised or securely destroyed.

9. How We Protect It

Our website runs on SSL encryption. Only the staff who need customer data can access it, and we work with established, reputable providers. No system on the internet is completely secure, and anyone who promises you otherwise isn't being straight with you. What we can promise is that we take protecting your information seriously and act quickly if something goes wrong.

10. Your Rights

Depending on where you live and which laws apply, you can ask us to:

• Tell you what information we hold about you and how we use it
• Send you a copy of it
• Correct anything that's wrong or incomplete
• Delete some or all of it
• Limit how we use it, or stop using it for certain purposes
• Stop processing that relies on your consent
• Give you your data in a format you can take elsewhere, where that applies

Some requests have limits. For example, we can't delete an invoice the tax authority requires us to keep. We'll tell you if that applies to your request. To make a request, get in touch. We may ask you to confirm your identity first, so we don't hand your details to the wrong person.

11. Visitors From Abroad

Many of our passengers aren't from the UAE. They're visiting on holiday, travelling for business, or here for a wedding or a conference. We're based in Dubai, so your information is mainly handled here, but some of our technology providers store data in other countries. When that happens, we choose reputable providers and take reasonable steps to keep your information protected.

12. Children

Our website and booking service are meant for adults. Children often travel with us, of course, and if you ask for a child seat or tell us a child is travelling, we use that information only to make the ride safe and comfortable. We don't collect children's data for marketing. If you think a child's information has reached us when it shouldn't have, let us know and we'll look into it.

13. When the Law Requires It

Sometimes we may have to keep, use or share information because a law, court order, government authority or the police requires it. We may also do so where it's reasonably necessary to protect our passengers, chauffeurs, staff or the public from fraud, security threats or unlawful activity.

14. Updates to This Policy

As our services and website change, this policy will change too. When we make a meaningful update, we'll change the date at the top of this page. If you're a regular passenger, it's worth checking back now and then.

15. Contact Us

If you have a question about your data or want to make a request, you'll reach us directly. There are no call centres or ticket queues.

We reply to privacy requests as quickly as we can, and always within the time the law allows.