Privacy Policy

Last Updated: August 10, 2026

At CalibRide, your privacy matters to us.

When you book a chauffeur, request a quote, contact our team, or simply browse our website, you may share certain information with us. We believe you should know what happens to that information and why we need it.

This Privacy Policy explains what information CalibRide collects, how we use it, when we may share it, and the choices you have regarding your personal information.

CalibRide is operated by CC Tourism LLC and provides chauffeur and transportation services in Dubai and across the UAE.

By using CalibRide.com or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use our website and services.

Information You Give Us

When you make a booking, request a quote, create an account, or contact us, we may collect information such as:

• Your full name
• Email address
• Phone number
• Pickup and drop-off locations
• Pickup date and time
• Return date and time, where applicable
• Journey or route details
• Number of passengers
• Luggage requirements
• Vehicle preferences
• Special travel requests
• Messages or information you send through our contact forms
• Account information if you create an account on our website

We only ask for information that helps us arrange your journey, communicate with you, process your request, or improve the service we provide.

Location and Journey Information

Our booking system may ask you to enter a pickup location, destination, waypoint, or other travel-related information.

If you choose to use a location feature on the website, location information may also be used to help determine your pickup point, route, distance, journey time, or estimated price.

You can choose to enter your location manually where that option is available.

Payment Information

When you pay for a booking online, your payment may be processed through a third-party payment provider.

Payment providers may collect information such as your card details, billing information, or payment account information.

CalibRide does not need to directly store your complete payment card details when your payment is handled securely by an external payment provider.

Information Collected Automatically

Like most websites, CalibraRide.com may automatically collect limited technical information when you visit the website.

This can include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or search engine
• General website interaction information

We use this type of information to understand how the website is being used, identify technical problems, improve performance, and make the booking experience easier.

2. How We Use Your Information

We use personal information for practical business purposes connected with providing CalibRide services.

This may include using your information to:

• Confirm and manage your booking
• Arrange your chauffeur and vehicle
• Plan pickup and drop-off locations
• Calculate routes, distance, travel time, and pricing
• Contact you about your booking
• Respond to questions or quote requests
• Process or verify payments
• Provide customer support
• Handle booking changes or cancellations
• Keep appropriate business and transaction records
• Prevent fraud, misuse, or security problems
• Maintain and improve our website
• Improve our chauffeur and transportation services
• Meet legal, accounting, or regulatory obligations

We do not collect personal information simply for the sake of collecting it. We use it when there is a genuine reason connected to our website, business, or the service you requested.

3. Communication With You

If you make a booking or contact CalibRide, we may contact you using the phone number or email address you provide.

For example, we may contact you to:

• Confirm your booking
• Clarify pickup information
• Tell you your chauffeur or vehicle details
• Update you about your journey
• Respond to a question
• Resolve an issue with your booking
• Provide information you specifically requested

Operational messages relating to an active booking are different from promotional marketing communications.

Where required, we will provide an appropriate way to stop receiving optional promotional communications.

4. Cookies and Similar Technologies

CalibraRide.com may use cookies and similar technologies to make the website work properly and understand how visitors use it.

Cookies are small pieces of information stored on your browser or device.

Some cookies may be required for functions such as:

• Booking functionality
• Account login
• Website security
• Remembering preferences
• Shopping or payment functionality

Other cookies may help us understand website traffic and performance.

You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Where required, we may also provide cookie controls directly on the website.

5. When We Share Information

We do not sell your personal information.

However, running a chauffeur service sometimes requires us to share limited information with trusted people or companies that help us provide the service you requested.

Depending on your booking, information may be shared with:

• CalibRide employees and authorized team members
• Chauffeurs assigned to your journey
• Payment processing providers
• Website hosting or technical service providers
• Booking and reservation technology providers
• Mapping, routing, or navigation services
• Email and communication service providers
• Professional advisers such as accountants or legal advisers
• Government or regulatory authorities where disclosure is legally required

We aim to share only the information reasonably necessary for the relevant purpose.

For example, your assigned chauffeur may need your name, pickup location, destination, and contact information to complete your journey successfully.

6. Third-Party Services and Websites

Our website may use or link to services operated by other companies.

These may include payment providers, maps, navigation services, social media platforms, booking technology, or other external websites.

Once you interact directly with a third-party service, its own privacy policy and terms may apply.

CalibRide does not control the privacy practices of independent third-party websites, so we encourage you to review their privacy information when appropriate.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The exact period may depend on the type of information involved.

For example, we may need to keep certain booking, payment, invoice, or transaction records for longer periods to meet accounting, legal, tax, dispute-resolution, or regulatory requirements.

Information that is no longer reasonably required may be deleted, anonymized, or securely removed in accordance with our normal business practices.

8. How We Protect Your Information

We take reasonable administrative and technical steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security measures, secure service providers, restricted staff access, and appropriate technical safeguards.

However, no website, internet connection, or electronic storage system can be guaranteed to be completely secure.

For that reason, we cannot promise absolute security, but we do take the protection of your information seriously.

9. Your Privacy Choices and Rights

Depending on the laws that apply to you and your information, you may have rights concerning your personal data.

These may include the ability to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of certain information
• Request that certain processing be restricted
• Withdraw consent where processing depends on consent
• Object to certain uses of your personal information
• Request information about how your data is being used

Some rights may be subject to legal or operational exceptions.

For example, we may need to retain certain transaction records even after receiving a deletion request where we are required to keep those records by law.

To make a privacy-related request, contact us using the details at the bottom of this policy.

10. International Visitors

CalibRide is based in Dubai, United Arab Emirates, but our customers may come from many different countries.

If you use our services while visiting the UAE, your information may be processed in the UAE or through service providers that operate in other locations.

Where personal information is transferred or processed through external service providers, we take reasonable steps to work with reputable providers and handle the information appropriately.

11. Children’s Privacy

CalibRide’s website and chauffeur booking services are intended primarily for adults who are able to arrange transportation services.

We do not knowingly use the website to collect personal information from children for marketing purposes.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so we can review the situation.

12. Legal Requirements

There may be situations where we are required to retain, use, or disclose information to comply with applicable laws, regulations, court orders, government requests, law-enforcement requirements, or other legal obligations.

We may also use or disclose information where reasonably necessary to protect CalibRide, our customers, our chauffeurs, our employees, or the public from fraud, misuse, security threats, or unlawful activity.

13. Changes to This Privacy Policy

Our services, website, and technology may change over time.

Because of that, we may occasionally update this Privacy Policy.

When we make meaningful changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page from time to time if you would like to stay informed about how we handle personal information.

14. Contact CalibRide

If you have a question about this Privacy Policy, want to know more about how we handle your information, or would like to make a privacy-related request, please contact us.

CalibRide – CC Tourism LLC
Address: SABHA 2 BUILD Jebal Ali F-2
Dubai, United Arab Emirates

Phone / WhatsApp: +971 52 518 0127
Email: contact@calibraride.com
Website: CalibraRide.com

We will make reasonable efforts to review and respond to privacy-related requests as promptly as possible.