Refund & Cancellation Policy

Last Updated: August 10, 2026

We understand that travel plans can change.

At CalibRide, we try to make cancellations, booking changes, and refund requests as straightforward as possible. This policy explains what happens if you need to cancel or change a chauffeur booking made through CalibraRide.com or directly with our team.

Because every journey is different, refund eligibility may depend on the type of service booked, the vehicle reserved, the timing of the cancellation, and any special arrangements made for your trip.

1. Cancelling Your Booking

If you need to cancel a booking, please contact CalibRide as soon as possible.

You can reach our team by phone, WhatsApp, or email and provide your booking details so we can locate the reservation quickly.

Where a booking is eligible for cancellation and refund, our team will confirm this with you before processing the request.

Cancellation conditions may vary for:

• Airport transfers
• Point-to-point chauffeur bookings
• Hourly chauffeur hire
• Daily, weekly, or monthly car-with-driver bookings
• City tours
• Weddings and special events
• Corporate transportation
• Multi-vehicle bookings
• Custom or long-distance journeys

If special cancellation conditions apply to your booking, they may also be communicated to you when your reservation is confirmed.

2. Booking Changes

Need to change your pickup time, date, destination, or another part of your journey?

Contact us as early as possible and we will do our best to help.

Many changes can be accommodated without cancelling the complete booking, depending on vehicle and chauffeur availability.

Changes may include:

• Pickup date or time
• Pickup location
• Drop-off location
• Additional stops
• Return journey details
• Number of passengers
• Vehicle category
• Booking duration

If a requested change affects the distance, duration, vehicle type, or other costs associated with your journey, the booking price may also need to be adjusted.

We will let you know about any price difference before confirming the change.

3. Refund Eligibility

A refund may be available when a booking is cancelled in accordance with the cancellation conditions that apply to that reservation.

Refund eligibility can depend on factors such as:

• How far in advance the cancellation is requested
• The type of chauffeur service booked
• Whether a specific vehicle was reserved
• Whether the chauffeur or vehicle has already been dispatched
• Whether special arrangements were made for the booking
• Whether third-party costs have already been incurred
• Whether the booking was part of a special event, corporate arrangement, or custom itinerary

We review genuine refund requests fairly and based on the circumstances of the booking.

4. Late Cancellations

Late cancellations can be difficult for a chauffeur company because a vehicle and driver may already have been reserved exclusively for your journey.

If you cancel shortly before your scheduled pickup, a full refund may not always be available.

The amount that can be refunded will depend on the booking circumstances and any costs already committed to providing your service.

Please contact our team as soon as you know that your plans have changed.

The earlier you contact us, the more options we are likely to have.

5. No-Shows

A booking may be treated as a no-show when the passenger does not arrive at the agreed pickup point and we are unable to contact them within a reasonable waiting period.

No-show bookings may not qualify for a refund because the chauffeur and vehicle have already been allocated to the journey.

If you are running late, please contact us.

We would much rather know that you are delayed than assume that you are not coming.

6. Airport Pickup Delays

Flights do not always arrive on schedule, and we understand that this is outside the passenger’s control.

For airport pickups, CalibRide may monitor available flight information so that the chauffeur can adjust for genuine flight delays where possible.

A normal airline flight delay should not be treated in the same way as a customer failing to arrive for a confirmed booking.

However, if your flight number, arrival airport, arrival date, or other important flight details change, please inform us as soon as possible.

7. Chauffeur or Vehicle Delays

We work hard to provide reliable and punctual transportation.

Occasionally, circumstances outside anyone’s reasonable control can affect a journey. These may include serious traffic disruption, road closures, accidents, severe weather, government restrictions, or other unexpected events.

If CalibRide cannot provide a confirmed service because of an issue within our control, please contact our team. We will review the booking and determine the appropriate solution, which may include rescheduling, an alternative arrangement, a partial refund, or a full refund depending on the circumstances.

8. Vehicle Availability

When you request a particular vehicle, we will make every reasonable effort to provide it.

In exceptional circumstances, such as an unexpected mechanical issue or another operational problem, a comparable replacement vehicle may be offered.

If a suitable replacement cannot be provided and we are unable to fulfil the confirmed booking, we will work with you to find an appropriate solution.

9. Special Events and Large Bookings

Weddings, corporate events, VIP transportation, multi-vehicle bookings, and other special arrangements often require additional preparation.

Vehicles and chauffeurs may be reserved well in advance, and additional arrangements may be made specifically for the event.

Because of this, special-event or large-group bookings may have different cancellation and refund conditions from a standard transfer.

Any special terms applicable to your booking should be confirmed before or at the time your booking is accepted.

10. Third-Party Tickets and Additional Services

Some bookings may include attraction tickets, tours, passes, reservations, or services supplied by another company.

These items may be subject to the cancellation and refund rules of the third-party provider.

If a third-party service is non-refundable, CalibRide may not be able to refund that portion of the booking after it has been purchased or confirmed.

We recommend checking the applicable conditions before confirming time-sensitive or non-refundable extras.

11. How Refunds Are Issued

When a refund is approved, we normally return the eligible amount through an appropriate payment method.

Where practical, refunds may be returned to the same payment method originally used for the booking.

The time it takes for the refunded amount to appear can depend on your bank, card provider, payment processor, and payment method.

Once a refund has been processed by us, delays caused by a bank or external payment provider may be outside CalibRide’s direct control.

12. Duplicate or Incorrect Payments

If you believe you have been charged twice or an incorrect amount has been taken, please contact us before starting a payment dispute.

Send us:

• Your name
• Booking reference, if available
• Booking date
• Amount charged
• A short explanation of the issue

Our team will check the transaction and help resolve any genuine payment error as quickly as reasonably possible.

13. Chargebacks and Payment Disputes

If there is a problem with your booking or payment, please contact CalibRide first.

Most booking and payment issues can be resolved much faster when we can review the transaction directly.

Submitting a chargeback does not automatically determine whether a refund is due. We may provide booking confirmations, communication records, journey information, or other relevant transaction information to the payment provider when responding to a payment dispute.

14. Refunds for Partially Used Services

If a chauffeur service has already started, a full refund will normally not be appropriate unless the service could not be completed because of an issue attributable to CalibRide.

If you voluntarily shorten an hourly, daily, tour, or other pre-arranged booking after the service has begun, any refund will depend on the terms of the original booking and the circumstances involved.

Please speak with our team if something happens during your journey. Giving us the opportunity to address the problem immediately is often the quickest way to find a fair solution.

15. Circumstances Outside Our Control

Some situations cannot reasonably be controlled by either CalibRide or the passenger.

Examples may include:

• Major road closures
• Serious accidents
• Extreme weather
• Natural disasters
• Government restrictions
• Security incidents
• Public emergencies
• Airline disruption
• Events causing unexpected road or access restrictions

Refunds or alternative arrangements in these circumstances will be considered based on the specific booking and the services that could or could not be provided.

16. How to Request a Cancellation or Refund

To request a cancellation, booking amendment, or refund, contact our team and include enough information for us to identify your reservation.

Please provide:

• Your full name
• Booking reference, if available
• Pickup date and time
• Phone number or email used for the booking
• Reason for the cancellation or refund request

Providing complete information helps us review the request more quickly.

17. Contact CalibRide

If you have questions about a cancellation, refund, payment, or booking change, our team is available to assist you.

CalibRide – CC Tourism LLC
Address: SABHA 2 BUILD Jebal Ali F-2
Dubai, United Arab Emirates

Phone / WhatsApp: +971 52 518 0127
Email: contact@calibraride.com
Website: CalibraRide.com

We believe refund requests should be handled reasonably and clearly. If something has gone wrong with your booking, contact us and give our team the opportunity to review the situation and help.